There is no one-size fits all scenario as each business or industry is different, yet our
highest rate is the lowest in the industry.
If you are card brand compliant you will NOT have any holds. In order to protect you
as the business owner from fraud, from receiving a ton of chargebacks that are not
in your control or that you do not know how to handle, we get involved. Some
business owners scale really fast, yet their chargebacks scale right along with them.
We will work with you to help mitigate the chargebacks and fraud in order to keep
you in business for the long-term.
There are thousands of sales companies that sell payment processing, yet they
don’t do the actual processing on the back-end. If you signed up with one of these
entities who wants to maintain the communication between the Processor doing
the processing and the client, this could be one reason why you are not receiving
any communication. In other instances, you could be signing up with company that
does the underwriting “after” you begin processing and you if you are selling
something or marketing in an unacceptable way to their policy, they would not
communicate with you. Then there is the high-risk payment aggregator. Let’s call
them the Big 3. By signing up with them, you are already agreeing to being high-risk,
which comes with very little communication outside of automated emails and
foreign support. Then there are banks, which are very conservative and whom
outsources their processing in which the communication would suffer. At Ecom
Payments, we will always communicate directly with you to ensure that you are card
brand compliant and in business for the long-term.
If there is an issue, we’ll contact you and let you know. We’ll help you get card
compliant and help solve any issues. Just as long as you’re doing ethical business
and doing right by others, we’ll do right by you. Everything we do is 100% in-house.
From underwriting, risk, funding, tech and customer service support, it’s all real
people, here in our Florida office. We are real people with real solutions.
We handle risk, underwriting and funding. All of this is handled 100% in-house by
our internal team in the US. We’ve been there and done that, trying to rely on huge
processing platforms to handle the underwriting and risk for us and it’s been a huge
headache as many entities simply don’t care, don’t understand and see everyone as
merchant identification number. To build a long-term ethical relationship, we handle.
every aspect of the business in order to better serve you and know you